Delivery & Returns

Delivery Timings

Orders that reach us before 3.00 pm on a working day will be dispatched on the same day. Orders received after 3.00 pm will be dispatched on the next working day. Transit time will be 1 working day (for next day delivery) or 2/3 working days (for standard delivery) following dispatch.

Deliveries

Our couriers will deliver between 8 am and 5.30 pm on working days. The courier will require a signed confirmation of receipt, and this should be from a responsible nominated person within your organisation. If there are any problems with the delivery, this must be noted to the courier at the point of delivery, and written notification given on the courier’s documentation, or alternatively the delivery should be declined. You must also notify Shrinkstore at the first opportunity, of any problems in order for any claim to be upheld.

Free next-day delivery terms

Orders that reach us before 3.00 pm on a working day will be despatched on the same day, excluding the following remote postcodes: BD23, BD24, HG3,LA18, LA20, LD1, LD2, LD3, LD4, LD5, LD6, LN4, LN10, SY25, which may take slightly longer.

If you are outside of our standard delivery areas, but would still like to order, please use our Contact Us section, before you order, and we will be delighted to offer a price for delivery.

Standard Delivery areas

Mainland UK : England, Wales, and Scotland (but excluding offshore islands and post codes KW, IV, PH,AB, PA, FK, KA).
However, if you are outside of our standard delivery areas, but would still like to order, please use our Contact Us section, before you order, and we will be delighted to offer a price for delivery.

Overseas Deliveries

Unfortunately not. We deliver shrink film to mainland UK (excluding BFPO addresses).

Returns Policy

If you order the wrong product or change your mind, you can return it to us within 15 days. We ask only that you send the products back to us, at your own cost, unused and undamaged in the original packaging. Prior to sending please contact us via email to customerservice@shrinkstore.co.uk or telephone 020 8952 5262. We will arrange a credit, exchange or refund (subject to our terms and conditions).

Damaged Goods

We take great care to ensure our products reach our customers in good condition, but in the event that you receive damaged or defective products, please notify us immediately upon receipt via email to customerservice@shrinkstore.co.uk or telephone 020 8952 5262, and following the return of the item, we will arrange a credit, exchange or refund (subject to our terms and conditions).